2.1 Only authorised users of the Service (Authorised Users) may access and use the Service. In order to become an Authorised User, you must sign up as set out below.
2.3 If you are over the age of 13, you must:
2.4 If you wish to access the Service beyond any free access that may be provided to you from time to time (the Paid Service), you must pay the applicable Service Fees as set out in section 5 below.
2.5 Please note that the Service is a contract for education and is binding on you irrespective of the fact that you may be a minor.
2.6 Authorised Users must be individuals acting in a private capacity. Stairway is not for business use and Authorised Users may not on-supply the Service to third parties (including by offering tutoring or other online services using the Service or content from the Service) by any method.
2.9 You must ensure that any information you give us is true, correct and up to date and you agree that we will not be liable to you for any consequences of you providing inaccurate information. In addition, you agree that we may terminate your access as an Authorised User without a refund if you do provide incorrect information. Fake user profiles are not permitted.
2.11 You are responsible for making all arrangements necessary for you to have access to the Service.
2.12 Please note that your right to change your mind under the Consumer Contracts Regulations 2013 does not apply to the Paid Service, because the Educational Content accessible through the Paid Service is available for immediate viewing and use.
3.1 You must treat any Authorised User account log in, username, password or any other piece of information provided as part of our security procedures, as confidential. You must not disclose it to any third party or authorise others to use your Authorised User account.
3.2 You may not transfer your Authorised User account to any other person or entity. If you know or suspect that anyone other than you has obtained your username or password and/or has accessed your Authorised User account, you must immediately notify us by sending an email to firstname.lastname@example.org.
3.3 You are responsible for the acts and omissions of any third parties who use your Authorised User identification code or password to access your Authorised User account, whether fraudulent or not, and you agree to reimburse us on demand for any loss we may suffer as a result of such use.
4.1 The Service consists of access to the Stairway platform and associated services. The Service includes (subject to paying applicable Service Fees) access to educational content (Educational Content); and
4.3 You may access the Service (including Educational Content) solely for your personal use and not for the benefit of any third parties.
5.1 You will be notified of the applicable Service Fees (which include applicable VAT) when you sign up as an Authorised User and/or otherwise select the Educational Content that you wish to access (see section 4.1). The Service Fees will vary depending on the subscription period you select.
5.2 Please note that all Service Fees are non-refundable and any termination of the Service will only take effect at the end of the then-current subscription period.
5.3 We accept payment with all major credit and debit cards via our payment processor Stripe, or via other payment methods made available by us from time to time. Please note that, by default, subscriptions are set to auto-renew at the end of each subscription period. If you wish to cancel your subscription to the Service, you must notify us prior to the applicable renewal date in order to avoid billing of the next subscription period’s Service Fees (see section 12.1 below).
5.4 Please note that if you are using another person’s payment card in order to make payment of the Service Fees, you must obtain the cardholder’s permission beforehand. You must also provide an email address for the cardholder and we will notify the cardholder by email that a payment has been made using their card.
5.5 We must receive payment in full from you before we will provide the Paid Service to you.
6.1 Our Privacy Notice, available here [include hyperlink], sets out the terms on which we as data controller process any personal data we collect from you or that you provide to us. This may include, for example, your name, email address and login details. Our Privacy Notice also incorporates our Cookies Policy available here.
6.2 You warrant that all such data provided by you is accurate to the best of your knowledge.
7.1 From time to time we may provide functionality (such as discussion or question and answer forums) allowing you to submit comments, questions, information and other content to the Service (Submitted Content).
7.2 You agree to act in accordance with any Acceptable Use Policy that is notified to you in relation to Submitted Content, including at the time you access the applicable functionality. If you do not comply with any such Acceptable Use Policy, we may take any of the steps set out in section 12 below.
8.2 In particular, you acknowledge that the Educational Content is protected by copyright owned by Stairway or its licensors and you agree that you will only access Educational Content for your personal use and will not reproduce, modify, download or distribute Educational Content to third parties, whether in whole or part (and irrespective of whether such Educational Content is provided free of charge or are paid), without our prior written consent.
8.4 You are under no obligation to provide feedback, improvements or other suggestions (Feedback) that might improve the Service, however if you do so, you acknowledge that Stairway is free to use such Feedback in any way and that Stairway shall own any and all intellectual property rights subsisting in or arising in relation to such Feedback as it may be incorporated into the Service
9.1 Whilst we do our best to ensure that the content and information provided to Authorised Users in the course of providing the Service (including but not limited to the Educational Content) is accurate and up to date and (where relevant) compliant with the syllabuses issued by the major examination boards, you acknowledge that:
10.2 We do not guarantee that the Service will always be available or that access to it will be uninterrupted. Access to the Service is permitted on a temporary basis. We may suspend, withdraw or discontinue or any part of the Service without notice. We will not be liable to you if, for any reason, the Service is unavailable at any time or for any period.
10.3 In relation to the use of the Service:
10.4 We use reasonable endeavours to remove bugs or viruses but we do not guarantee that the Service will be secure or free from bugs or viruses. You should use your own virus protection software. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Service.
11.1 You may use the Service only for lawful purposes. You may not use the Service:
11.2 You also agree:
12.1 If you wish to end your subscription to the Service (including the Paid Service), please contact us by email at email@example.com. Your subscription to the Service will finish at the end of the current subscription period. Please note that you will not be entitled to receive a refund of any Service Fees paid. You must notify us prior to the applicable renewal date in order to avoid billing of the next subscription period’s Service Fees.
12.3 If you cease being an Authorised User for any reason you must immediately cease using the Service and must not attempt to access it.
13.3 We may update the Service from time to time, and may change the content and/or functionality provided through the Service at any time.
16.1 “Sophist”, "Stairway", "Stairway Learning", "Stairway Education", and the Stairway Logo are registered trade marks of Sophist Education Limited or its licensors.
17.1 To contact us, including with any comments or complaints regarding the Service please email firstname.lastname@example.org