Last updated: 18/06/2018
At Stairway Learning, we take privacy very seriously. This notice explains how we treat your personal information when you give it to us and includes detail on your rights connected with this. This privacy notice is compliant with the General Data Protection Regulation (GDPR) and the UK’s Data Protection Act 2018.
Our company, Sophist Education Limited is the data controller of the personal data you choose to provide to us. We are responsible for its security and for the way in which we use it. If you have any questions about this privacy notice or your rights, please contact us using the details set out below.
Our company is called Sophist Education Limited. Our registered address is 86-90 Paul Street, London, EC2A 4NE. We are registered with the Information Commissioner’s Office with registration number ZA430043. If you need to get hold of us for any reason in connection with your personal data, please email us at firstname.lastname@example.org You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns about data protection before you contact the ICO so please contact us in the first instance. This version of our privacy notice was last updated on 18th February 2019 and we might need to update it every so often.
We do not ask you to disclose any more personal information than is reasonably necessary to enable you to participate in any service that we offer and to improve our online services. Below, we list the types of data we collect and explain why we collect it from you.
|Type of Data||What the information contains||How we use it|
|User Data||Real name, email address, date of birth, phone number if you choose to call us at any point.||So you can set up an account with us and use our services in accordance with our terms and conditions and so we can email you about your account and about your progress.|
|Parent Data||Real name, email address of parent or guardian with responsibility for you. If you submit this information on your parent or guardian’s behalf, we will assume you have the authority to do that.||If you are under 13, to verify that your parent or guardian consents to your use of this website and whether or not they consent to us sending marketing to you and otherwise to verify the payment method where you use a bank card belonging to your parent/guardian.|
|Usernames||This will be the name that you choose if you wish to take part in any of our community discussion forums. We ask that you do not identify yourself (and we remind you of this when you choose your username).||We will use your User Name to be able to link you with your Learning Data and Discussion Data. We ask that you do not identify yourself through your User Name. If you choose to do so, then we will take that as consent for your personal information to be published on our website.|
|Learning Data||Includes any information that you submit on our website or otherwise, relating to your participation in our services and any scores or results which you obtain.||In accordance with our terms and conditions|
|Discussion data||Includes any information that you choose to publish on our community discussion forum.||In accordance with our terms and conditions|
|Marketing Data||any requests to receive our marketing emails or our newsletters and your email address||So that we can send you our newsletter or marketing information at your request – you can opt out at any time by following the unsubscribe link in our message to you.|
|Payment Data||Sums paid for our services||So that we can keep a record of which of our users has paid for which services|
|Usage data||Includes any general information about how you use our website.||So that we can analyse how visitors use our website to help us improve it.|
|Technical data||Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.||So that we can analyse how visitors use our website to help us improve it and so that we can store your Learning Data before you have chosen to set up an account so that we are ready if you choose to set up an account.|
We use different methods to collect data from and about you including through:
We will need to share your personal data as below for the purposes set out in paragraph 2 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Certain companies who provide us with cookie analytic and IT support services have servers based in the US. This involves a transfer of your personal information outside the European Economic Area (EEA). We are required to ensure that when we store your personal data with companies like this, your personal data is as secure as it would be if it stayed in the UK. Both these companies are registered with the US Privacy Shield which confirms they offer the correct degree of security to your data even when it is not in the UK. If you would like more detail about this, please let us know.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to our employees, agents or business partners who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you have an account with us, we will automatically delete your account 6 years after your last login, unless you ask us to do that sooner. If you choose not to open an account with us, we will automatically delete any personal data we have collected through the website https://stairwaylearning.com from the date on which you last submitted any data. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
You have the right in certain circumstances to:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.